At WEB UNIVERS LLC, we are committed to customer satisfaction. Our Shopify and SaaS applications follow link Shopify’s official refund policies and guidelines.

1. Shopify App Refunds

Refunds for app charges are handled directly through Shopify. If you believe a refund is warranted, please contact us first with the necessary details and we will submit a request to Shopify on your behalf.

2. Refund Eligibility

• Refunds may be granted for duplicate charges or billing errors.
• In most cases, subscription fees are non-refundable once a billing cycle has begun.
• Annual plans may be refundable if canceled within 7 days of purchase, depending on the situation.

3. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Name of your Shopify store
• Reason for your refund request

📧 support@web-univers.com

4. Processing Time

All refund requests are reviewed within 2–5 business days. If approved, the refund will be processed by Shopify according to their payment schedule.

5. Exceptions

• No refunds will be provided for misunderstood features if a free trial or documentation was available.
• Refund requests for user error or accidental purchases will be reviewed on a case-by-case basis.

6. Contact Us

If you have questions about our refund policy, feel free to contact us anytime at:
📧 support@web-univers.com